Free Shipping 

We ship all orders on receipt up to 11 am EST Mon. – Fri., with fast domestic service via USPS Priority Mail*, with tracking, signature confirmation required, and added insurance on all outbound packages. You’ll receive your order in 1 - 3 business days based on the package originating in Ocala, FL to your shipping location. 

➜ Delivery estimates are made by USPS, however, they are not guaranteed by USPS. We cannot be responsible for delivery delays and estimates by USPS.

Please double check your mailing address. Be sure to provide a valid USPS address format when ordering to avoid shipping delays and additional costs. Important if you're moving or using an unfamiliar address.

➜ State sales tax will be added as necessary using the correct rate for your state and/or county

*All purchases are ready-to-ship and carefully packed in specially sized boxes to ensure safe arrival. With a USPS mail facility steps from our door, we make every effort to complete last-minute finishing and packing for orders received the same day up to 11 am EST Mon.-Fri. with rare exception (ie. additional time for final finishing (museum wax, extensive buffing, or last-minute touches) necessitating next day shipment.  To date, other methods (UPS & FedEx) incur added shipping expense and delays for scheduling/pickup making USPS our preferred shipping method

Return Policy

We are here to make sure you have a great experience browsing and buying Bob’s artwork. Need to return your purchase?
A 100% MERCHANDISE CREDIT is guaranteed with RETURN shipping at your expense.* 

Heckathorn Turned Wood (HTW) returns are unusual. For that reason, we don’t include (potential) return shipping charges in the cost of each item; resulting in lower prices. We exhaustively post product details, several photos with each item, and include links to our blog (here) for all the info you need to choose the right piece for your style. If you don't find your answer there, email us here before your purchase, and we'll help you make the right choice. 

Please remember –you’re buying a finely crafted piece of art, not a mass-produced item as found on Amazon... 

RETURN POLICY:
If for any reason you are not satisfied with your purchase of a Heckathorn Turned Wood Limited Edition, you may return it within 14 days of receipt 100% merchandise credit to your original form of payment. Return shipment costs are the responsibility of the buyer.

If you decide to return your Heckathorn Turned Wood Limited Edition, please notify us upon receipt (within 7 days) and ship within 14 days following these instructions:
1). Contact us via email, briefly outlining the problem, with your order number and specific reason for the return. 
2). Carefully pack the artwork back in the original box with original packing materials as received. 
3). Ship it back to us via *USPS Priority Mail, then track its progress until it arrives safely at:

Heckathorn Turned Wood
15705 SW 14th Avenue Road
Ocala, FL 34473
HeckathornTurnedWood@gmail.com

Upon receipt and inspection, a 100% MERCHANDISE CREDIT (and taxes if applicable) will be refunded to your original form of payment. The item must be returned in pristine condition. 

*If your order was over $150.00 we'll automatically credit that shipping charge on your next order.

In the unfortunate event that your piece arrives damaged, immediately take digital photos of the damage to the item AND the damaged shipping/packaging it arrived in. Please keep the box and packaging. Attach the photos in an email to HeckathornTurnedWood@gmail.com no more than 7 days of receipt.  We will get back to you asap (within 24 hrs, usually less). 

ALL RETURNS ARE FINAL.

For any additional issues, please contact us at HeckathornTurnedWood.com.